Refund Policy

Last updated: 9 August 2026

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We hope you are happy with your purchase. If you change your mind, you can cancel your order within 14 days of receiving it, subject to the exceptions outlined below.

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Returns

Please contact us within 14 days of receiving your order if you wish to return an item. After notifying us, you have a further 14 days to return it.

Items should be returned unused, in their original condition and securely packaged to help prevent damage during transit.

Unless the item is faulty, damaged or incorrect, the cost of returning the item is the responsibility of the customer.

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Made to Order & Personalised Items

Made to Order wreaths that are created from our standard designs can be returned under the same conditions as other items.

Items that have been made to your individual specifications or personalised specifically for you cannot normally be cancelled or returned unless they are faulty or not as described.

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Refunds

Once your return has been received, we will process your refund as soon as possible. Approved refunds will be returned to the original payment method.

Original standard delivery charges will be refunded where required by applicable consumer law. Any additional delivery cost resulting from choosing a more expensive delivery option is not refundable.

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Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible and provide photographs where possible. We will work with you to resolve the issue.

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Contact

To request a return or report a problem with an order, please contact us through the Contact page on our website.